Questions from the roasting bench.

For equipment or order-reference enquiries, use support@roastphase.shop. Include the roaster model and intended batch mass so a compatibility question has useful context.

If the question concerns a recorded selection, include its reference. Do not email card numbers, security codes, passwords or scans of identity documents.

A clear description of the machine, cooling stage or replacement tray is more useful than personal account information. Keep appliances disconnected while checking an accessory fitting.